| Where can I use my comps? |
| Use comps at any of our food outlets, our gift shops, for hotel rooms, or Sound Board tickets (see club metro for more details). |
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| Online Account changes (new email, address, phone number, etc...) |
| To change you online account info, create a new on-line account with your new info. If you'd like to change your Club Metro account info, please see Club Metro (in person). |
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| Point balance vs. Point Play balance? |
| Your point balance is the number of points you've accumulated by playing your favorite slot machines (table players don't accrue points). Point Play allows you to use these points as credits at the machine. Every 100 points equals $1.00 at the machine and they are redeemed in whole dollar amounts. You can also redeem your points for cash back at any Club Metro booth. |
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| Shared email address? |
| Each player needs their own email address to access their information online. |
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| Why do I need to enter my birthdate and zip code to create an account? |
| For your protection, we verify your birthdate and zip code (postal code for Canadian addresses) against the Player ID you entered to ensure you entered the Player ID correctly. At the same time, it ensures no one else accidentally signs up under your account number. |
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| Room Deposit |
| A $50 incidental deposit is required at check-in. We accept cash or credit (no comp dollars, no checks). Cash is refunded at check-out, if you choose to use a credit or debit card, the authorization is released immediately upon check out and will take 3-5 business days to reflect in your account. |
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| Parking |
| Self-Park and Valet are free. Casino Valet is off Temple St., Hotel Valet is off Brooklyn St. |
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| Shuttles |
| There is no shuttle from the airport or local events unless offered in specific packages or promotions. For example, if you book a Tigers package, there will be shuttle service to and from Comerica Park. Also, we currently run a shuttle to all Red Wings games (whether you book a package or not) for Club Metro members. For more information click "Entertainment > Red Wings" above. |
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| Smoking |
Smoking is ONLY permitted on the gaming floor (including bars and lounges).
All other areas (hotel rooms, Sound Board, restaurants, lobbies, elevators, gift shops, the roof, etc...) are NON smoking. There is a non-smoking gaming area on the 1st floor. |
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